In this episode, Rutger van Faassen sits down with Chandan Maruthi, Founder and CEO of Twig, to explore how AI is transforming customer support in the FinTech space. From reducing missed SLAs to improving agent productivity and customer satisfaction, Chandan shares how Twig helps companies navigate seasonal spikes and scale support without compromising on quality.
What’s Inside This Episode?
The origin story of Twig, rooted in Chandan’s background in FinTech and AI.
How AI-powered support helps FinTech companies thrive during peak volume periods.
Real-world outcomes: Twig responds to customer inquiries in under six seconds.
The role of AI in improving CSAT, SLA performance, and agent empathy.
How Twig’s AI automatically creates help articles to expand support documentation.
About Twig
🌟 Twig is a proud partner of LendAPI! Explore their next-gen support tools on the LendAPI Marketplace.
👉 Tune in now to discover how AI is driving a new era of customer success in FinTech.