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What happens after a client has been onboarded? Only some of the banks, fintechs and financial services companies have the capability to operate their own servicing and call center. Most of them outsource these activities to professionals to handle this critical part of the customer journey.
A servicing company must be licensed to operate as a third party service provider to banks and lenders. There are a few that took the time and invested their resources heavily to do this right. The servicing side of the banking and fintech business is heavily regulated by the State and Federal regulators. Compliance and legal plus sound technology should be taken into account when selecting your service providers.
These servicing providers often work with bank cores and servicing tools to service a variety of lending products and they work hand in hand with partners and members in our LMS / Bank Core and Card Core category. We celebrated these members recently. Check them out.
These 11 members in our Servicing and Call Center category have been working in this industry for decades and we want to celebrate their success today.
Centrinex: Centrinex specializes in providing call center solutions tailored to the needs of various industries. Their services include inbound and outbound call handling, customer service, and telemarketing, aiming to enhance client engagement and operational efficiency.
TCN: TCN offers a comprehensive cloud-based call center platform designed to streamline communication processes. Their solutions encompass features like predictive dialing, interactive voice response (IVR), and real-time reporting, catering to businesses seeking scalable and efficient customer interaction tools.
Resolv: Resolv focuses on delivering customer service and support solutions across multiple channels. They aim to improve customer satisfaction through services such as technical support, helpdesk operations, and customer relationship management, tailored to various industry needs.
Servicing Solutions: Servicing Solutions provides loan servicing and asset management services. They specialize in handling the complexities of loan administration, offering customized solutions that ensure compliance and enhance the borrower experience throughout the loan lifecycle.
Paramount Servicing: Paramount Servicing offers loan servicing solutions with an emphasis on personalized service and technological integration. Their offerings include payment processing, account management, and customer support, designed to meet the unique requirements of lenders and borrowers.
Alorica: Alorica is a global leader in customer experience solutions, providing a range of services including customer care, technical support, and sales. With a presence in numerous countries, they leverage innovative technologies and a diverse workforce to deliver exceptional service across various industries.
Ray-Tech: Founded in 2020, Ray-Tech Servicing offers a new model in third-party servicing by combining servicing expertise with a leading Operations and Maintenance platform. They support finance contracts and installed equipment, providing services like primary and backup servicing for solar, fintech, and equipment finance markets.
Redial BPO: Established in 2017, Redial BPO is a full-service nearshore and offshore Business Process Outsourcing company. With over 1,000 employees across locations in Mexico and South Africa, they offer services such as tech support, customer service, debt collection, and lead generation, aiming to reduce operational costs for clients.
Concord Servicing: With over 30 years of experience, Concord Servicing specializes in loan servicing solutions across various markets, including home improvement, solar, and vacation ownership. Their services encompass loan administration, payment processing, portfolio analysis, and delinquency management, utilizing advanced technology for streamlined operations.
Clear Nexus: Clear Nexus is a Business Process Outsourcing company offering a range of services such as call center operations, marketing, consulting, data science, and accounting. With a leadership team boasting over 100 years of combined experience, they aim to be a seamless extension of their clients' organizations, providing cost-effective and technologically advanced solutions.
UGA Finance: UGA Finance provides flexible consumer financing solutions to businesses, enabling them to offer payment options to their customers. Powered by the uPortal360 platform, they manage loan origination and servicing, offering tools for online account management, eStatements, and payment processing to enhance the customer financing experience.
These companies offer a diverse array of services, each contributing uniquely to their respective industries through specialized solutions and expertise.
Once again, thank you for being part of LendAPI’s FinTech Marketplace and continuing to make a difference in the banking and financial services industry.
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